At Dzine Studio 87 Ltd, we strive to ensure your satisfaction with every order. However, we understand that there may be occasions where a refund or return is necessary. Please review our refund and return policy below:

Refunds:

• We offer refunds on products that are defective or damaged upon receipt.
• To be eligible for a refund, please contact our customer service team within 7 days of receiving your order.
• Proof of purchase is required for all refund requests.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-4 days.

Returns:

• We accept returns for items that are defective or damaged upon receipt, and in their original condition.
• To initiate a return, please contact our customer service team within 5 days of receiving your order to request a return authorization.
• Customers are responsible for return shipping costs unless the return is due to our error.
• Once your return is received and inspected, we will notify you of the approval or rejection of your return.
• If approved, we will process your refund or issue store credit, as per your preference.

Exchanges:

• We do not offer direct exchanges. Because of the nature of the print industry.

Non-Refundable Items:

• Custom or personalized items are non-refundable unless they are defective or damaged upon receipt.

Cancellation Policy:

• Orders may be cancelled within 2 hours of purchase. Once production has begun, cancellations are no longer possible.

Please note that the above policies are subject to change without prior notice. For any further inquiries or assistance regarding refunds and returns, please contact our customer service team at dzinestudio87@gmail.com or 0121 4488981.

Thank you for choosing Dzine Studio 87 Ltd. for your printing needs.

Best regards,
Dzine Studio 87 Ltd.